In: Marketing, Sales

Enhance Customer Experience

Verwandte Skills

Deliver Exceptional Service
Integrate Customer Feedback
Manage Complaints
Retain Customers

Zusammenfassungen
Book

Jeff Toister

The Service Culture Handbook

A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Book

Jon Taffer

Raise the Bar

An Action-Based Method for Maximum Customer Reactions
Book

Bill Price and David Jaffe

The Best Service is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Book

Andy Frawley

Igniting Customer Connections

Fire Up Your Company’s Growth By Multiplying Customer Experience and Engagement
Book

James G. Barnes

Build Your Customer Strategy

A Guide to Creating Profitable Customer Relationships
Book

Janelle Barlow and Paul Stewart

Branded Customer Service

The New Competitive Edge
Book

T. Scott Gross

Why Service Stinks

and Exactly What To Do About It!
Book

Ron Zemke and Chip R. Bell

Service Magic

The Art of Amazing Your Customers
Book

Robert Spector and Breanne O. Reeves

The Nordstrom Way to Customer Experience Excellence, 2nd Edition

The Inside Story of America's #1 Customer Service Company.
Book

Chet Holmes

The Ultimate Sales Machine

Turbocharge Your Business with Relentless Focus on 12 Key Strategies
Book

Harry Beckwith

Selling the Invisible

A Field Guide to Modern Marketing
Book

Seth Godin

This Is Marketing

You Can’t Be Seen Until You Learn to See