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Jeff Toister
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jon Taffer
An Action-Based Method for Maximum Customer Reactions
Bill Price and David Jaffe
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Andy Frawley
Fire Up Your Company’s Growth By Multiplying Customer Experience and Engagement
James G. Barnes
A Guide to Creating Profitable Customer Relationships
Janelle Barlow and Paul Stewart
The New Competitive Edge
T. Scott Gross
and Exactly What To Do About It!
Ron Zemke and Chip R. Bell
The Art of Amazing Your Customers
Robert Spector and Breanne O. Reeves
The Inside Story of America's #1 Customer Service Company.
Chet Holmes
Turbocharge Your Business with Relentless Focus on 12 Key Strategies
Harry Beckwith
A Field Guide to Modern Marketing
Seth Godin
You Can’t Be Seen Until You Learn to See
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