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Maya Hu-Chan
How to Preserve Dignity and Build Trust
Sherry Turkle
The Power of Talk in a Digital Age
Aaron Orendorff
Brent McFerran et al.
The words service agents use to engage customers often end up backfiring.
Brian Tracy and Ron Arden
How to win anyone over in any situation
Heidi Grant Halvorson
Bart Egnal
Choosing Words That Influence and Inspire
Donny Ebenstein
Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus...in Three Simple Steps
Bill Pfleging and Minda Zetlin
Why Business and Technology Professionals Don't Understand Each Other and Why They Need Each Other to Survive
Amy Handlin
How to Give Your Small Business Big Clout with State and Local Government
Leslie Koch
Len Serafino
How to Power Up Sales through Verbal Mastery
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