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Bob Prosen

Kiss Theory Good Bye

Five Proven Ways to Get Extraordinary Results in Any Company

Gold Pen Publishing, 2006

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Five fundamentals form your firm's future: leadership, sales, operations, finances and customer loyalty. Master all five.

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Bob Prosen dispenses with management theories and nostrums, and focuses closely on the practical facts of business life. In a blunt, concise style, he addresses five subject areas: leadership, sales, operations, finance and customers. Most of what he says has been said before, however, he provides a solid and straightforward handbook to remind managers of what is essential and what is not. Each chapter provides a list of action steps and a summary of "very important lessons" that getAbstract thinks busy business readers will find convenient and helpful.

Summary

Keep Your Eye on the Goal

Most managers don't know their three most important objectives or how they will attain them. As a leader, state your objectives plainly, quantify them and keep them in mind all the time. Otherwise, you have no way of knowing how your organization is doing. The first step is to write down the company's three most important goals. Ask members of your company's senior and mid-level management to do the same. Simply comparing these goal statements can be revealing. Ideally, everyone will write the same goals - that seldom happens, but you can use this exercise to start an important conversation.

Break the Habit

Five bad habits subvert performance in many companies. They are:

Unclear directions - Leaders must give crystal clear directions. Everyone must understand the company's goals. The whole team must align to achieve those goals.
Accountability deficit - A culture that lacks accountability fails to link results and rewards. People tend to blame others and to speak of themselves as victims.
Rationalization - No one ever succeeded by making excuses for poor performance. Management...

About the Author

Bob Prosen is president and CEO of a business development center. He has served as senior vice president, vice president and managing partner at three major corporations.

Bob Prosen

Kiss Theory Good Bye

Five Proven Ways to Get Extraordinary Results in Any Company

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Summary

Keep Your Eye on the Goal

Break the Habit

About the Author

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